FAQ

Life can be hard but shopping with us shouldn't be, so here is a break down of FAQ's for anything to do with your experience shopping with us on Runaway The Label. We've tried to help break it down and make it super easy for you!

My order says 'Awaiting Fulfilment'. What does this mean?

Content

What does 'Awaiting Shipment' mean?

Awaiting shipment means your order is getting processed and is awaiting to be shipped and sent out to you.

When will I know if my return has been Authorised?
My tracking number is saying it's Invalid? Does that mean it is lost?
Is a signature required on delivery?
I'm an International customer. Do I have to pay extra charges to receive a parcel from you?